Return Policy

At TShakir, we aim to ensure your satisfaction with every purchase. Our Return Policy is designed to provide you with the information you need to make informed decisions regarding returns. Please read the following guidelines carefully:

1. Returns and Exchanges:

• We accept returns and exchanges within 30 days from the date of purchase.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

2. Non-Returnable Items:

• Certain items are non-returnable, including but not limited to:
  • Gift cards
  • Downloadable software products
  • Personal care and hygiene products (for hygiene reasons)
  • Custom or personalized items

3. Return Process:

• To initiate a return or exchange, please contact our customer service team at info@tshakir.com with your order number and a brief explanation of the reason for the return.
• Once your return is approved, you will receive instructions on how to return the item.

4. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
• We recommend using a trackable shipping service to ensure that your return is received.

5. Refunds:

• Refunds will be processed within 5 business days of receiving the returned item.
• The refund will be issued to the original method of payment.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately at info@tshakir.com with photos of the damaged or defective product. We will provide further instructions on how to proceed.

7. Cancellations:

• If you need to cancel an order, please contact us within [24] hours of placing the order. Once the order has been processed, cancellations may not be possible.

8. Contact Information:

• If you have any questions or concerns about our return policy, please reach out to our customer service team at info@tshakir.com.

Thank you for choosing TShakir. We appreciate your trust, and we’re here to assist you with any return inquiries.